Terms & Policies
SF Black Car Reservation Terms & Policies
Last updated: July 5, 2026 These Reservation Terms & Policies apply to all transportation services booked with SF Black Car, Inc. By making a reservation, submitting payment, authorizing a payment card, or using our service, the customer agrees to the terms below. SF Black Car, Inc. primarily provides transportation using its own fleet and professional chauffeurs but may also arrange transportation through licensed and insured affiliate transportation providers, partner carriers, or subcontracted operators when necessary. A vehicle and chauffeur may occasionally be provided by an independently owned and operated affiliate company. SF Black Car, Inc. remains the customer’s main contact for reservation coordination, billing, and customer service. For questions, please contact us at info@sfblackcar.com or (855) 691-8700. All prices shown at the time of booking are estimates based on the trip details provided by the customer. Final charges may be adjusted after the trip based on the actual service provided, including but not limited to: Waiting time, Extra stops, Parking fees, Toll charges, Airport fees, Meet-and-greet fees, Route changes, Additional mileage or time, Cleaning or damage fees, Any additional service requested by the customer The customer authorizes SF Black Car, Inc. to charge the payment method on file for the estimated fare and any additional charges incurred during the reservation. A payment card may be authorized up to 7 days before the reservation date. Payment must be completed before service begins unless otherwise approved in writing by SF Black Car, Inc. For certain reservations, including group transportation, special events, weddings, conferences, sporting events, concerts, and large vehicles, a deposit or full prepayment may be required. SF Black Car, Inc. reserves the right to cancel or refuse service if payment is not received on time. Gratuity is not included unless clearly stated in writing. Gratuity is entirely optional and at the customer’s discretion. Customers may tip the chauffeur directly or request that SF Black Car, Inc. add a gratuity amount as a separate charge by emailing info@sfblackcar.com. Sedan and SUV reservations may be cancelled for a full refund if cancelled at least 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before the scheduled pickup time may be charged 100% of the fare, plus any related costs already incurred. Sprinter, Van, Mini Coach, and Coach reservations may be cancelled for a full refund if cancelled at least 1 week before the scheduled service date, unless a stricter written agreement applies. Cancellations made less than 1 week before the scheduled service date may be charged 100% of the fare, plus any related costs already incurred. Same-day cancellations, last-minute cancellations, and no-shows may be charged in full. If the passenger is not present at the pickup location and does not communicate with SF Black Car, Inc. or the chauffeur within a reasonable time, the reservation may be treated as a no-show and charged in full. SF Black Car, Inc. may monitor flight information when flight details are provided. However, customers are responsible for providing accurate flight information. No refund will be issued for flights that have already departed if the customer does not use the reserved service. Missed flights may be rescheduled when possible, subject to vehicle and chauffeur availability. If the service cannot be rescheduled, charges may apply according to the cancellation policy. Rerouted flights, changed airports, changed arrival times, or changed pickup locations may result in adjusted pricing. SF Black Car, Inc. is not responsible for airline errors, baggage claim delays, customs delays, TSA delays, terminal delays, air traffic control changes, or incorrect flight information. For non-airport pickups, the first 5 minutes of waiting time are complimentary. After the complimentary waiting period, waiting time may be charged as follows: Sedan/SUV: $2 per minute Sprinter/Van/Mini Coach/Coach: $3.50 per minute For airport pickups, domestic and international arrivals include up to 45 minutes of complimentary waiting time after the flight lands, unless otherwise stated in writing. After the airport grace period, standard waiting time charges apply. Private flights, FBO pickups, charter flights, and special aviation services may not qualify for the standard airport grace period unless confirmed in writing. Parking fees, tolls, airport fees, meet-and-greet fees, and similar charges are the customer’s responsibility. Extra stops within 1 mile of the original route may incur a minimum fee of $25 per stop. Stops beyond 1 mile from the original route, additional waiting time, or major route changes may result in additional charges based on time, distance, vehicle type, and operational impact. Customers must provide accurate pickup locations, drop-off locations, times, passenger contact information, flight details, and any requested stops before service begins. For group transportation, special events, weddings, conferences, sporting events, wine tours, and large-vehicle reservations, the final itinerary should be provided at least 5 business days before service, unless otherwise agreed in writing. Any itinerary changes may result in additional charges and are subject to chauffeur and vehicle availability. The chauffeur is required to follow the confirmed itinerary and is not authorized to make major changes without approval from SF Black Car, Inc. SF Black Car, Inc. will make reasonable efforts to provide the requested vehicle type. However, specific vehicle models, colors, years, or features are not guaranteed unless confirmed in writing. SF Black Car, Inc. reserves the right to substitute a vehicle of equal or greater capacity or value when necessary due to mechanical issues, scheduling conflicts, safety concerns, traffic conditions, or operational needs. SF Black Car, Inc. may arrange transportation through licensed and insured affiliate transportation providers, partner carriers, or subcontracted operators. Each affiliate provider is responsible for its own vehicles, chauffeurs, insurance, permits, safety, and legal compliance. The use of an affiliate provider does not change the reservation terms, cancellation policy, payment policy, waiting time policy, or other terms listed in this policy. All passengers must behave respectfully and safely during service. SF Black Car, Inc. may terminate service immediately without refund if any passenger: Engages in unsafe or illegal behavior, harasses or threatens the chauffeur, damages the vehicle, refuses to follow safety instructions, smokes or vapes inside the vehicle, uses illegal drugs, creates a safety risk, causes excessive disturbance, or violates company policy. The customer is responsible for the conduct of all passengers in their party. Smoking, vaping, illegal drugs, and illegal activity are strictly prohibited in all SF Black Car, Inc. vehicles. Open alcohol may be restricted or prohibited depending on the vehicle type, passenger age, service type, location, and applicable law. Violation of this policy may result in immediate termination of service with no refund, plus cleaning fees, damage fees, or other applicable charges. The customer is responsible for any damage caused by passengers in their party. A minimum cleaning fee of $350 may apply for excessive dirt, spills, vomiting, food mess, bodily fluids, biohazards, strong odors, smoking, or conditions requiring professional cleaning. Additional charges may apply for vehicle damage, repair costs, detailing, replacement parts, lost revenue, or vehicle downtime. Child seats may be provided upon request when available. For safety and liability reasons, SF Black Car, Inc. chauffeurs are not responsible for installing child seats. The parent, guardian, or responsible adult must install, inspect, and confirm that the child seat is properly secured before travel begins. SF Black Car, Inc. assumes no liability for improperly installed child seats or incorrect use of child safety equipment. SF Black Car, Inc. is not responsible for personal belongings left in the vehicle. If a lost item is found, SF Black Car, Inc. will make reasonable efforts to return it. Delivery, shipping, storage, or chauffeur return time may result in additional charges. SF Black Car, Inc. is not liable for delays, missed flights, missed meetings, missed appointments, missed events, lost business opportunities, or incidental or consequential damages caused by events outside our reasonable control. This includes, but is not limited to: Weather, Traffic, Road closures, Accidents, Mechanical issues, Airport delays, Airline schedule changes, Security delays, Natural disasters, Police activity, Construction, Special events, Acts of government authorities, and circumstances beyond SF Black Car, Inc.’s reasonable control. Travel time is never guaranteed. Any billing dispute must be submitted in writing to info@sfblackcar.com within 7 days of trip completion. Before initiating a chargeback, the customer agrees to first contact SF Black Car, Inc. in writing and allow a reasonable opportunity to review and resolve the issue. In the event of a chargeback, payment dispute, or claim of unauthorized charge, SF Black Car, Inc. reserves the right to provide supporting documentation, including reservation records, payment authorization records, emails, text messages, trip logs, GPS records, dispatch records, chauffeur notes, flight tracking records, signed agreements, and call recordings where legally permitted. If a chargeback is filed in violation of this policy, SF Black Car, Inc. reserves the right to pursue collection, legal remedies, and administrative costs where permitted by law. By opting in, customers agree to receive transactional text messages from SF Black Car, Inc. regarding: Quotes and reservation requests, Reservation confirmations, Chauffeur assignments, Pickup instructions, Trip updates, Payment status, and Customer service and support. Message frequency varies based on reservation activity. Message and data rates may apply. Reply STOP to unsubscribe from SMS messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing transportation services. For questions regarding SMS communications, contact SF Black Car, Inc. at info@sfblackcar.com or (855) 691-8700. By making a reservation, submitting payment, authorizing a payment card, opting in to receive text messages, or using SF Black Car, Inc. services, the customer confirms that they have read, understood, and agreed to these Reservation Terms & Policies. SF Black Car, Inc.1. Estimated Charges & Final Billing
2. Payment Policy
3. Gratuity Policy
4. Cancellation Policy
Sedan & SUV Reservations
Sprinter, Van, Mini Coach & Coach Reservations
Same-Day Cancellations & No-Shows
5. Flight Changes, Missed Flights & Airport Pickups
6. Waiting Time Policy
7. Parking, Tolls, Fees & Extra Stops
8. Itinerary Changes
9. Vehicle Assignments & Affiliate Providers
10. Passenger Conduct
11. Smoking, Drugs & Alcohol
12. Damage & Cleaning Fees
13. Child Seat Policy
14. Lost Items
15. Delays & Limitation of Liability
16. Disputes & Chargebacks
17. SMS Terms & Conditions
18. Acceptance of Terms
Email: info@sfblackcar.com
Phone: (855) 691-8700
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By visiting this page on our website: https://www.sfblackcar.com/contact-us.html